**BOOKING POLICY CHANGES**
Please read carefully
The following policy changes are effective beginning April 27, 2020 and will remain effective until further notice.
New hours are now Tues-Sat 8am to 7pm. The schedule will also be structured to allow additional time between appointments to reduce contact with others. Please do not arrive before your schedule time.
NO CASH payments will be accepted. I will only accept electronic forms of payment. You can pay through the client portal or with card when you arrive.
To reduce face to face contact, WASH services will be suspended until further notice. If you request a wash service it will be rejected. Blow dry and trim services will still be available.
You are strongly advised to wear a mask during services. It will also be helpful to have a mask that hooks the ears and does not wrap around your head. I will always wear a mask during appointments. A mask will not be provided to you.
VLS Hair strives to accommodate all clients fairly because time is valuable. Because services are "by appointment only" last minute cancellations can have a great impact on business and others wishing to be serviced during the same time.
Appointment requests must be made through online booking. If you make contact by phone you will be asked for your Name, email and phone. This information will be added to the automated appointment scheduler and you will receive an email to confirm your time and pay your deposit. Appointments are first come first serve. If you fail to confirm and pay your deposit within 2 hours your appointment request will expire.
ONLY the person booked for the appointment may attend. No children are allowed unless being serviced. Child appointments must have a parent or appointed guardian present during the appointment. If the child is being left, parent will need to sign a release waiver. If a parent must bring siblings, additional children must be closely supervised at all times.
Address details are provided to approved appointments only. Address info will only be sent through the client portal. Check the client portal or your email for client communications and plan accordingly. Address info will NOT be texted. The area is Parmer/Harris Branch Austin, TX.
Deposits are non-refundable and are required for ALL appointments. Appointments will not be accepted until deposit receipt has been confirmed. Deposits are in place to not only hold your time slot, but purchase supplies if needed for preparation. This allows prep time to be done before you arrive so you can be in the chair for the least amount of time possible. Deposit amounts are applied to the balance of the scheduled appointment. Deposits are non-refundable and non-transferable. In the event your appointment request is declined or cancelled by VLS Hair Design, your deposit for that request will be refunded.
The Deposit schedule is as follows:
Children 10 and under: $10
Adults All services: $25
Services greater than 5 hours: $50
Faux Locs: $50
We hope you don't have to cancel but we understand things happen. Each appointment is allowed rescheduling up to 1 time. Rescheduling requires at least 24 hours notice. No deposit refunds will be given for rescheduling or cancellation. On the 2nd attempt to reschedule, your appointment will be cancelled and deposit is then forfeited. You will then need to request a new appointment and pay a new deposit. In the event you are asked to reschedule by VLS Hair, this will not count against the 1 time reschedule option.
If you fail to provide information needed to complete your appointment (such as hair types and colors) within 72 hours of your appointment, your appointment may cancelled and your deposit will be forfeited.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Appointment reminders are sent out periodically because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply to the card used to book the appointment.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount. - After 1 NO SHOW, a deposit equal to 100% of your service will be due at time of your next booking.
- After 2 consecutive cancellations, a deposit equal to 50% of your service will be due at time of your next booking.
Habitual cancellations or rescheduling may also result in being blocked from future bookings.
The cancellation policy allows time to inform standby guests of any availability, as well as keeping the scheduled filled, thus better serving everyone. Deposits are non-refundable and non-transferable.
No Shows & Late Arrivals
If you fail to show for your scheduled appointment, your deposit if forfeited immediately. If you are more than 15 mins late a $25 fee will be assessed. If you are more than 30 minutes late and fail to give notice, your appointment will be cancelled and your deposit is forfeited immediately and cancellation fees will apply. Habitual tardiness, or cancellations may result in being blocked from future bookings.
If you are not able to find an appointment that works for you, you can sign up for the WaitList in that month to be notified of last minute openings.
Pricing is non-negotiable and subject to change at any given time. Pricing is locked in at time of confirmation for each appointment. If a price changes before your scheduled appointment you will not be charged the new price. If the price for your service is lowered for a promotion, the promotional price will be honored. Promotions are offered via email periodically so sign up for notifications.
Hair and supplies are provided for certain services. This ensures you are receiving the highest quality hair and products for the service you are requesting. There are NO discounts for those who wish to supply their own hair and/or products. If you wish to provide your own Hair and supplies, VLS Hair cannot guarantee the quality of your results and no refunds will be given. Hair is NOT included for styles requiring Marley hair Crochet Styles or Passion Twists.
Most styling where hair is added requires the client's hair to be a minimum of 3 inches in length. Hair shorter than 3 inches may require a different style and additional charges may apply. Failure to disclose actual hair length may result in your appointment being cancelled and deposit will not be refunded under any circumstances. View how to measure your hair here.
Unless you have elected to have a wash/dry service, Hair MUST be clean, dry and TANGLE-FREE prior to your appointment. (I must be able to part your hair with a comb with ease) If you are natural, be sure your hair is blown out or stretched. Only press hair for feed in styles for best results. If your hair is not tangle free and requires additional work...additional fees will apply or if time does not permit, your appointment may be cancelled and your deposit is non refundable. View how to detangle your hair here.
It is the responsibility of the client to disclose any health conditions, hair loss, scalp conditions, allergies or disabilities prior to your appointment so that you can be better serviced. This includes disclosure of contagious or infectious diseases. If you have hair loss or a specific hair condition that requires special attention, you must schedule a consultation first before booking an appointment. Failure to disclose may result in your appointment being cancelled or rescheduled. Results cannot be guaranteed and refunds will NOT be issued. It is the client's responsibility to properly maintain and care for the style. VLS Hair will not be responsible and no refunds will be given for failure to follow after care instructions after services are rendered.
Due to the nature of the business, we rely on quality photos and videos to showcase our work. Photos/videos may be taken of your hair during the process. Identities are always protected unless provided consent. All photos/videos are the property of VLS Hair.
Rights & Safety
VLS Hair and it' employees have the right to refuse service for any reason. Under federal anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: Race or color. National origin or citizenship status. Reasons for refusal may include but are not limited to: Rude, mean or disrespectful behavior; violence of any kind, suspicion of infectious disease, or consistent tardiness. Keep your belongings in sight.
WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED PERSONAL BELONGINGS.
Last updated: January 15, 2020